How can I bulk update users?

Question

Can I bulk update my users?

Answer

Yes, there are three ways to bulk update users within Zendesk:

• Import users using the interface
• Update users using the API
• Use the Super Admin app

Import users using the interface

1. Generate a CSV file of your existing users. Export an XML file from your Zendesk Support account (Professional or Enterprise plans only) and use the user data from this export to help build the CSV file.
   
2. Edit the user field columns with your updates.
3. Re-import the file into your Zendesk. Navigate to the Customers page in Support and use the Bulk user import feature.

Note: Only one unique identifier is required when existing users are updated using bulk import, such as an email or external ID.

Update users using the API

1. Create a script using the Create or Update Many Users call in the Zendesk API.
2. Adjust the user objects you want to update.
3. Run the script.

For more information, see the article: Bulk importing users.

Use the Super Admin App

The Super Admin App can be used to update agents and end users quickly. The app can be installed into your account directly from Zendesk Marketplace. For more information on installing apps from the Zendesk Marketplace, see the article: Using the Zendesk Marketplace.