Help with Web Widget
- How can I automatically translate the department drop-down in the Web Widget pre-chat form?
- How do I customize the look and feel of my Web Widget (Classic)?
- How can I customize the widget to automatically open when the page loads?
- How do I change the shape and size of the Chat Web Widget (Classic)?
- How do I re-position the Web Widget, Web Widget (Classic) or Chat widget on my website?
- How do I change the text on the widget button on my website?
Help with bots and automation
- Question about adjustments to my automated resolution usage
- Can I add a numeric field using AI agents for messaging (Legacy)?
- Why aren't all my custom fields appearing as options in my AI agent for messaging (Legacy)?
- I'm unable to access the bot builder
- How can I change the name of my AI agent?
- When should I use the bot builder and Support triggers in messaging?
Help with sales
Help with messaging
Help with live chat
Help with voice
Help with reporting and analytics
Help with user management
Help with support and ticketing
Help with settings and billing
Help with AI agents - Advanced
- Where can I find my bot ID?
- What is the "No Message" use case?
- What’s the difference between a zero-training AI agent and UltimateGPT?
- Best practices with dialogue flows in AI agents - Advanced
- Publishing errors in AI agents (Ultimate)
- Troubleshooting ticket automation in AI agents (Ultimate)
Help with apps and integrations
- How do I sync many Accounts, Contact or Leads at once with the Salesforce integration?
- Zendesk tickets fail to sync into cases in Salesforce
- How can I troubleshoot known issues with the Salesforce integration?
- Can I download apps during trial?
- Shopify connection error: "Oops, something went wrong"
- Salesforce error: "Unable to create Salesforce PushTopic"