Workflow: Remove "Submit a request" link from the help center

In this tutorial you will learn how to remove Submit a request link from your help center.

Remove the helper

The help center has a set of helpers that perform certain actions. Delete the new_request link identifier from the template of your help center to remove the Submit a request link.

To remove the helper from your template

1. In Knowledge admin, click the Customize design icon () in the sidebar
2. From the theme you want to work with, select Customize
3. Select Edit code and open the header.hbs template

4. Remove the following lines of code below from your template:

    {{link 'new_request' class='submit-a-request'}}

   

   <li class="item">{{link 'new_request' role="menuitem" class='submit-a-request'}}</li>

   

5. Click Save

6. Open the article_page.hbs template, and remove the line below from the template

    <div class="article-more-questions">
    {{request_callout}}
    </div>

   
   This line of code controls the link to submit new requests on articles.

7. Click Save

Removing the sign in link prevents users from tracking their requests in the help center. If you want to provide email-only support, see the article: Turning off ticket management in your help center to allow email-only support.