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  1. CX Tier 1 Support
  2. Help and FAQ's
  3. Help with settings and billing
  4. Subscriptions and licences

Subscriptions and licences

  • How do I increase agent seats? [Video]
  • Does Zendesk charge for all users in the account?
  • Are agent and admin roles priced differently?
  • Can I have just a help center?
  • How can I cancel my Support trial?
  • Does Zendesk offer a free API-only agent license?
  • Can I have an account admin who is not a Zendesk Support agent?
  • Can I add Zendesk Talk to a Support only subscription?
  • What counts as an agent license in Zendesk?
  • How do I cancel a subscription to a marketplace app?
  • Can I have a different number of licenses in Support and Guide?
  • Why did my subscription change not go into effect immediately?
  • What forms of payment does Zendesk accept?
  • How much does Zendesk cost?
  • I made a mistake when selecting options in my subscription. How do I fix it?
  • How do I upgrade my trial to a paid account?
  • Can I change the plan level of my Zendesk Suite trial?
  • How do I find my subscription renewal date?
  • Does the number of agents paid for include the account owner?
  • What do I do when my Zendesk trial expires?
  • How do I create a Support trial account?
  • How are Zendesk Support plans priced?
  • I was immediately locked out of my trial account
  • How can I update my subscription?
  • What happens when a Support account subscription expires?
  • How do I reduce the number of agent seats on my subscription?

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