Service Level Agreements (SLA), macros, CSAT
- Workflow: Create a view to show satisfaction ratings with comments
- Workflow: Apply a new SLA policy to tickets created since a specific date
- Why do I see differences in SLA target hours?
- Can I add hyperlinks to tickets through macros?
- Workflow: How to alert your team to tickets nearing an SLA breach
- Can customers change their satisfaction rating?
- Why does my satisfaction survey response rate always show a 100% response?
- How often are macros used?
- How can I pull a list of all my macros from Zendesk?
- Why am I receiving unexpected bad satisfaction ratings?
- Can I pause the SLA timer or reset it under certain conditions?
- Do follow-up tickets send satisfaction surveys if the original ticket already sent one?
- What is the difference between first reply time and requester wait time metrics?
- Can I customize the look of the satisfaction rating landing page?
- Setting up an SLA based on a Salesforce organization or user
- Workflow: How to automatically set priority on tickets for SLA targets
- Can I create an SLA policy with a first reply target for missed calls?
- Are CSAT surveys multi-lingual?
- Why aren't SLA badges or targets appearing?
- Why are my satisfaction surveys not being sent?
- How can I add the SLA breach countdown in my views?
- Troubleshooting common SLA issues
- Workflow: How to exclude specific tickets, users, or groups from customer satisfaction surveys
- Workflow: How to send satisfaction surveys when tickets get solved
- How do I create a first reply time SLA for agent created tickets?
- Can agents create shared macros?
- Who receives the satisfaction rating if a ticket is reassigned?
- Can I view the personal macros of other users on my Zendesk account?
- Why don't I see macro suggestions?
- Ticket status is not showing as a condition option when creating SLAs