Getting help with Zendesk Workforce management (WFM)
- Why do I see occasional agent status gaps when monitoring agent activity in Zendesk WFM?
- Why do very short agent activities sometimes display without their full ticket details in real time?
- Can I use Zendesk WFM with IP restrictions and URL whitelists?
- Can I use Zendesk roles and group restrictions in Zendesk WFM?
- How do I start a Zendesk WFM trial?
- Can I change the language in Zendesk WFM?
- Why was my WFM task status automatically changed to Offline?
- How do I use WFM when my agents manage requests in multiple channels, groups, and teams?
- How to delete user in Zendesk WFM account?
- Why do I see some agent activity entries in black?
- Can I have a pool pricing option?
- Can I switch from an annual subscription to a monthly one?
- Do I need to buy licenses for users who only need reporting access?
- How is schedule adherence calculated with the automated schedule?
- How can I cancel my Zendesk WFM trial account?
- How can I rename my Zendesk WFM domain after I changed it in Zendesk?
- How can I track agent availability time?
- How does Zendesk WFM track agent activity in Zendesk?