How to create and update reports
- How to create a report
- How do I exclude zero values from my Explore report?
- How do I display the start date of the week instead of the week number?
- How can I duplicate a report in Explore?
- How can I sort months in chronological order in my reports?
- Can I report on views in Explore?
- How do I report on user data in Explore?
- Can I filter Explore reports by custom agent roles?
- Can I track second or third reply time in reporting?
- How do I analyze and improve my IVR tree with reporting?
- Can I report on user email domain in Explore?
- How can I alter the date format in datatips?
- How do I measure agent touches in Explore?
- How do I add a column in my report for the result path calculation?
- Can I create a report to identify agents who haven't signed in for a while?
- Is the Call talk time metric counted in seconds or minutes?
- Where do I manage or create custom metrics and attributes?
- Can I create a metric to give the time spent working on each ticket during last month?
- How can I include 0 values in reports?
- How do I exclude blank values from my report?
- How can I move an Explore report from one dataset to another?
- Can I report on ticket comments or the description field?
- Why don't attribute filters show all values available on my Explore report?
- Can I report on side conversations?
- What Explore reporting options are available for merged tickets?
- What is the difference between a date attribute and the date range filter in Explore?
- Can I display first reply time in seconds?
- How can I change the order of values in my Explore report?
- How do I exclude tickets with a specific tag from reports?
- How can I track ticket themes or contact reasons over time?