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  1. CX Tier 1 Support
  2. Help and FAQ's
  3. Help with voice
  4. SMS and Text message help

SMS and Text message help

  • Can I send an SMS through the API?
  • Workflow: Prevent email notifications from being sent out on SMS tickets
  • Can I use Zendesk to send bulk text messages?
  • How do I remove the agent signature from proactive outbound SMS messages?
  • I cannot receive 2-factor authentication verification messages through Text
  • Workflow: How to send a text to customers on a ticket that originated in a non-SMS channel
  • Why do my SMS messages fail to send?
  • Can I use a 1-800 number as a Text line in Zendesk Talk?
  • How do I add Text to my Talk number?
  • About opt-out keywords for Zendesk Text
  • What file types does Zendesk Talk recognize in MMS messages?
  • Does Zendesk Text support hosted numbers?
  • What are the different mechanisms for SMS opt-in?
  • Error: Unverified toll-free number
  • Why do dotted lines appear in SMS sent to my customers?

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