Issue symptoms
I'm getting a technical error message related to characters or mixed buttons and links in AI agents (Ultimate).
Resolution steps
Check if your internet connection is stable. Next, verify that the button lengths does not exceed 20 character limit. Ensure that the dialogue does not contain buttons mixed with external links.
To verify which button causes the error message
- Go to Conversation Logs in the left side menu
- Go to the conversation that results in the error message
- Go to the bot message before the error message
- Click the Settings icon of the bot message
- A reply overview opens, navigate from it to the dialogue that causes the error message
- Check the character length of the buttons and adjust to no more than 20 character per button
- Check the type of the button and change them all to be either buttons or external link buttons
- Click Save before you exit the dialogue