How do I delete data from Explore?

Question

Is it possible to reset the reporting data in my account?

Answer

No, you can not delete or reset the data in Explore directly. Explore does not house the data it displays. Explore simply pulls data from the source products such as the ticketing system or live chat system and shows it to you in a useful visualization.

If you want certain data or information to be deleted, delete it at the source. For example, if you want to delete ticket data for a certain user, delete those tickets in the Support ticketing system, not Explore. Additionally, based on your plan, you can create one ticket deletion schedule.

Tip: If you have the Advanced Data Privacy and Protection add-on, you can define multiple ticket deletion schedules to automatically delete specific types of tickets in your account. For more information, see the article: Creating multiple ticket deletion schedules (ADPP add-on).

Alternatively, apply a filter in your report to hide unwanted information. To learn more about the Explore data structure, see the article: Understanding dataset structure.